Bryant & Associates, LLC offers classroom training that can be customized to meet your requirements.

At Bryant & Associates, we develop customized training modules that teach and empower your employees to excel in their fields. Our training classes focus on customer service, sales, team building, management and leadership. We work with you to understand the goals, opportunities, challenges and limitation of your organization. We take this information to design courses that help you meet or exceed your goals.

Our instructor-led classroom-based courses and topics covered in the classes are listed below.

Customer Service - "Turning Complaints Into Gold"
Designed to help customer service professionals:

Understand themselves and the needs of their customers
Meet customer needs
Focus on effective listening skills, telephone etiquette and time management
Turn complaints into opportunities
Negotiate win-win solutions
Overcome listening barriers and reduce conflict

Sales - "Making Your Customer Successful"
Designed to help sales professionals:

Understand the power of networking
Understand and identify key players and decision makers
Keep the focus on customer needs
Create and maintain relationship-based sales
Meet sales goals by developing competencies in a wide variety of selling situations
Reduce direct sales costs by increasing sales call effectiveness
Increase sales through adaptability
Understand the influence of styles on selling and buying
Identify customer's DiSCDimensions of Behavior
Design Strategies for adapting to customers

Leadership - "The Buck Stops Here"
Designed to help leaders:

DiSCover personal leadership characteristics
Understand the primary qualities needed by leaders
Develop an understanding of the leader-follower relationship
Encourage acceptance of different approaches to leadership
Match leadership approaches to organizational needs
Meet the challenges of today's team-oriented workplace
Recognize the strengths in shared leadership

Management - "Who's the Boss?"

The program helps managers develop the knowledge and skills they need to control their work environment rather than direct their people. They also gain valuable insights on how to coach, counsel, and build the trust of their employees.

Diversity - "DiSCovering Diversity"
This course helps participants:

DiSCover their personal comfort level with people different from themselves
Understand the impact of their behavior on others
Assess the accuracy of their knowledge about differences
Limit the influence of stereotypes
Reduce conflict
Transform knowledge into acceptance and empathy
Embrace diversity as a source of organizational strength

Listening Skills "What did you say?"
This course is designed to help people in your organization:

DiSCover their natural approach to listening
Capitalize on their listening strengths
Learn how different listening approaches impact listening effectiveness
Improve their ability to understand the purpose of different communications
Use listening approaches appropriate to the situation
Overcome listening barriers and reduce conflict
Enhance individual and team performance

Time Management - "Time Mastery"
This course will help participants:

DiSCover their time-management strengths
Develop new skills for improved performance
Focus on priorities
Increase productivity
Meet customer needs
Respond to opportunities
Reduce stress

Transition "The Personal Path Through Change"
Transition - The Personal Path Through Change is based on the groundbreaking work of William Bridges, Transition - The Personal Path Through Change.

This course is an effective tool that:

Actively engages people in responding to change
DiSCusses and examines the various transitions participants are currently facing
Introduces a practical, guided process for moving through the three phases of transition - endings, neutral zone, and new beginnings
Offers a user-friendly, interactive workbook format that personalizes learning
Incorporates DiSC, a proven approach to understanding emotions and behavior in changing situations.

To speak to a representative about our training, contact us at 404.869.6312 or email at training@bryantandassociates.com.